At Edentroves Softwares Private Limited, we understand that circumstances may arise where you need to cancel your order. Our Cancellation Policy aims to provide clear guidelines to ensure a straightforward and convenient experience for our customers. Please review the policy below for more information. If you have any questions, our customer support team is available to assist you.  

CANCELLATION ELIGIBILITY  

We strive to accommodate all cancellation requests promptly. However, once an order has been processed or shipped, cancellation may not be possible. Custom-made or personalised items may have specific criteria regarding cancellations. For assistance with cancelling your order or checking its status, please contact customer support or visit your account dashboard.  

Initiating cancellation as early as possible improves the likelihood of success. Orders that have entered the shipping process may incur additional charges or restrictions. Promotional or discounted items may have different cancellation rules. Our goal is to maintain a fair and transparent cancellation policy to enhance your shopping experience.  

CANCELLATION PROCEDURE  

At Eleganix, we aim to simplify the cancellation process for our customers. To cancel an order, log into your account and navigate to the 'Order History' section. Select the order you wish to cancel, then follow the on-screen instructions.  

If you encounter any issues during the cancellation process, our customer support team is ready to assist you. Please note, cancellations must typically be requested within a specified period before processing or shipping. Once an order has been processed or shipped, cancellation may no longer be feasible. We appreciate your cooperation in facilitating a smooth cancellation process for everyone.  

LEGAL DISCLAIMER  

Eleganix prioritizes transparency and strives to provide accurate information regarding our cancellation policy. We reserve the right to modify this policy at any time without prior notice. While we endeavor to keep our website information accurate and reliable, we cannot guarantee it is always up-to-date or free of errors. All information, including cancellation policies, is provided for informational purposes only. We disclaim liability for any claims arising from your use of our website and services.  

We reserve the right to cancel or refuse orders that violate our terms of service or appear fraudulent or suspicious. In cases where information on our website conflicts with other communication channels, website information will prevail. By placing an order on our website, you acknowledge and agree to our cancellation policy. For any questions or concerns about our policies or terms of service, please contact our customer support team